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TPO Help US

If you've just activated, this article typically fixes most problems: https://help.thepeoplesoperator.com/hc/en-us/articles/205764952-Update-your-data-and-MMS-settings If you have an account related question - please contact us here: https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us For all non-account related queries, ask below:

Does TPO have any immediate plans to fix service, or are you just continually going to refer everyone to open a ticket or call TPO-TEAM?

This has been going on for 6 months. Everyone knows service gets killed the day of recharge.

You have to call tpo from a different line (since your cell won't work), wait on hold over an hour, get service restored, then never get mms fixed.

BUT WAIT! You'll have me open a ticket, call tpo, have me hold my breath, stand on my head, and pray that changing my settings will work.

Guess what? I shouldn't have to changey settings every month bc tpo can't get it together.

And the I want my account number to cancel service, get put on hold 47 minutes, then disconnected. Try to call this am, and your customer service keeps bankers hours.

Nice, TPO.

Loved the concept but your service is atrocious.

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Where can I get a copy of my bill?

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Staci Bakanowsky
Staci Bakanowsky

Hi, since we offer prepaid accounts, there is no bill, only a monthly charge. If you need a breakdown of what you were charged, please contact customer care at 844 TPO_TEAM.

Hi, I have already bought an international plan for $5 and still I cannot dial to Poland.. Can you help me? That's important..

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All of sudden, it's not working anymore. And I cannot select any low cost plan than what I used to have. What's going on?

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I am so so so disapointed with this carrier. After months using it, I recognize that I have problems every month. Last month and the month before, I was overcharged $10. I had contacted to the Customer Service three times untill they gave me the refund. Last month, I have made four phone calls but nothing has changed so far. And today, I can not make or get any phone call. It happened few months ago, too. Too bad. They always tell me to contact the Customer Service. Ridiculous!

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Staci Bakanowsky
Staci Bakanowsky

Sorry you are having trouble, the only way to address
your issues is to please contact customer care at 844 TPO-TEAM or open a ticket here:https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us

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Why can't I make a call? I just get response 'You have reached non-working number'.

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Kisoo Lim
Kisoo Lim

Today is my auto-recharge day.

Staci Bakanowsky
Staci Bakanowsky

Sorry you are having trouble, please contact customer care at 844 TPO-TEAM or open a ticket here:https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us

Can I add a second line to my account?

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Staci Bakanowsky
Staci Bakanowsky

Hi, sorry right now we only offer one line per account, you are free to open a second. Hope this helps.

I cant text or call anyone. I tried to text my friends and it says "Free Msg: Unable to send message - Message Blocking is active." What is that mean? I checked my account and my bill is paid. Also in my usage section is says that i have 0 texts 0 mins and 0 data. What is happening?

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The Community Moderator Team
The Community Moderator Team

Hi Loukia, I am sorry to hear of this issue. Please contact our customer care team here so that this can be resolved;https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us Thanks*S

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Why do I suddenly have no goddamn service when I'm on autopay and nothing has changed? No call? No text? no email? to let me know I'm about to be cut off and why, so I can fix it? My account shows 0 minutes, 0 texts and 0 data, but the credit card is the same as always and autopay is still on. This is SHIT customer service. And no option to call anyone after 7PM EST. Does anyone know what I can do to try to get this back on?

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Tom Humphreys
Tom Humphreys

Now I just manually did the "recharge" and it says it worked but still no service and Zeroes across the board on the "My Usage" page. F. U. TPO.

Tom Humphreys
Tom Humphreys

5 minutes later it's up and running. I'm still unhappy with the service cutting off without notice.

The Community Moderator Team
The Community Moderator Team

Hi Tom, Thanks for your message.I am sorry to hear of this issue. Please can you raise a ticket here:https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us so that our Customer care team can check why this happened. We may be able to add a good will gesture to your account for this inconvenience. Thanks*S

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Subash Patel
Subash Patel

This is happening to everyone TPO. On the day of recharge, the service goes out of service. Would you add one extra day to everyone who got effected this month?

Thomas Rotter
Thomas Rotter

I have the exact same issue. I have raised a ticket on this. It's the first time this happened, after 5 months of service. It is really unacceptable to get the service cut off without notice. Please fix this asap.

Adding and Saving Credit Card payment information - Not being saved:

I've tried to add a new credit card to my account for payments and after entering in the information for the card, I then click save. When the my account screen refreshes it still says that you have no credit card on file. my service end date is coming up in just a couple of days and I would really like to avoid any interruptions in service. Please help!

Thanks

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The Community Moderator Team
The Community Moderator Team

Hi Christopher, I am sorry to hear that you are having trouble with this. Please call customer care at 844 TPO-TEAM so that we can resolve this for you. Thanks*S

The only option online for choosing a plan/starting service is to port my old number. I want a new number, how do I get this?

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The Community Moderator Team
The Community Moderator Team

Hi John, You can receive a new cell phone number if you select that you do not want to port your number. Please see the following activation video links for your more information:

GSM Activate No Port
https://www.youtube.com/watch?v=98g…tr2BbOXVCQ

CDMA Activate and No Port
https://www.youtube.com/watch?v=gSK…mp;index=6

We hope this helps. Thanks*S

Is there any way I can completely disable my voicemail?

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The Community Moderator Team
The Community Moderator Team

Hi Thomas, Thanks for your message. Please open a ticket here;https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us so that we can disable your voicemail. Thanks*S

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My account shows I have no minutes or data left but I just got the text msg that I have been charged successfully. And my it is the time for the new enrollment to start. Plz fix the problem. Thx.

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Staci Bakanowsky
Staci Bakanowsky

Hi, Im sorry you are having trouble with your service, please call customer care at 844 TPO-TEAM or open a ticket here;https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us

Hi! So I have the auto recharge on my account and it recharged today but my account is showing it as empty even though a payment did go through today.

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Staci Bakanowsky
Staci Bakanowsky

Hi, Im sorry you are having trouble with your service, please call customer care at 844 TPO-TEAM or open a ticket here;https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us

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Jacob Acosta
Jacob Acosta

It fixed itself! Woke up this morning and power is back

I'm told my account has no minutes left. Yet I have auto pay and my account shows TPO took the payment today, so why is my phone not working? I didn't get the usual text telling me TPO has charged my credit card either. Yet I get a text from TPO telling me I'm out of minutes. I do not know. Been here four months now and its been issue free until today. Hope this is not a sign of things to come.

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Leslie Ross
Leslie Ross

I did submit a ticket, thought maybe someone else might be having the same problem so I shared it here also.

Leslie Ross
Leslie Ross

Phone back on, thank you for the quick fix!!!

Jacob Acosta
Jacob Acosta

How did you get it fixed?

Leslie Ross
Leslie Ross

It came back on at midnight, I believe it was just their computers needing to update themselves. I did open a ticket and they were fast to respond, first thing that morning, but it was already working. So what took place I could not really say. I know this was in beta not far back, so I expected some issues, and for the price I pay I am willing to have a few issues without complaint. Hope you are back up and running already Jacob
!

Jacob Acosta
Jacob Acosta

Same thing for me!

Hi, can I use sprint galaxy s7 for CDMA? Thx.

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My number has been suspended since I haven't recharged, would it become unsuspended if I just purchased an add on instead of an actual plan?

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Staci Bakanowsky
Staci Bakanowsky

Hi, no, you would have to purchase the new plan.

If I have a TPO sim card, can I port my number back to TPO and get the 10% discount when coming back?

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Staci Bakanowsky
Staci Bakanowsky

Hi, you would need a new SIM card.

There was an error changing your plan. Please contact our customer services team on 844-TPO-TEAM (844-876-8326).

How can I call when my phone cant make or receive calls? I understand TPO needs to run thin customer care to provide competetive plans to us, customers(Thank you for that) However can you pls provide alternate ways other than phone for reaching one of you?

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Subash Patel
Subash Patel

I have been without service for hours now. Raised support ticket without any response so far. Any help is appreciated

Thomas Wilson
Thomas Wilson

also had this problem. very stupid to get you to call up to resolve a cancelled contract..

Christopher Wood
Christopher Wood

I called before they closed once i found out an issue and so i waited a few minutes only to be hung up on at 6pm est and then getting the on call after wards. Why didn't we get a call or text about them having billing issues?

Staci Bakanowsky
Staci Bakanowsky

Sorry you are having trouble with your accounts, please open a ticket here:https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us

Subash Patel
Subash Patel

@staci, it looks like there is one day of blackout if a customer changes his/her plan. My line became active yesterday after 12am with new plan. My wife is undergoing same challenge today!

Anyways I liked the new billing scheme. It is on nth day of one month to the other without the hassle of keeping track of 30 day period like the past. Thanks!

Does TPO Mobile plan to release any app(s) for iOS &/or Android?

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Staci Bakanowsky
Staci Bakanowsky

Hi, that is on the roadmap for the future, but I cannot say when.

Subash Patel
Subash Patel

I wish. However the apps are useless if they constantly run in the background and drain battery. I had similar issue with T-Mobile app in the past.