Uk

TPO Help UK

If you are looking for help, you have come to the right place. No question is too big or small!

I have currently come across the problem of my texts not sending to one of my contacts. I can receive and send texts to others and ring all of the others. I have tried force roam messages and deleting and reinstalling the contact but no luck. Any ideas/ solutions?

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Anybody else unable to cal 0870 numbers? Dial the correct number but it says unrecognised.

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My wife and I have both paid £50 deposit for phone use whilst travelling in Spain. We are waiting for refunds. Please action now.

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Yes I just signed up for the TPO mobile got my phone number and my phone won't is not working I don't know what more to do

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I have received a sim card in the post that was requested from a friend who is already with TPO . Can you tell me how to activate it on pay monthly please.

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My wife and I both £50.00 in order to use our phones in Majorca in May/June which we have not returned yet. Can you please action immediately

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Can't get internet sms activation message

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I’m in the Canary Islands on holiday at the moment and according to TPO I should be able to roam here. I activated roaming before I left the UK and have followed their instructions with regards to the APN settings while I’ve been out here. I still get the error message ‘PDP Authentication Failure’ or that I do not have the privileges to access data. The only network here that my phone will connect to is Movistar... has anyone got any suggestions as to how I can get this to work? If roaming doesn’t actually work on TPO then I think I might have to leave for a larger network which would be a shame. Thanks!

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I am trying to sign up and order a SIM card but as my home is a new-build it’s not being found on address search. I cannot see option to enter it manually - help!

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Why hasn't this forum been shut down? It's obviously not monitored by any TPO staff.

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This forum is weird. I was under the impression this discussion would be about TPO, phones, technical support, etc, but hopefully someone will find my question amongst all the pseudo-Twitter garbage here.

UPDATE: I managed to find a UK-based page! Oh...but it looks like nobody ever replies to anything...but here goes...

Anyway, TPO's voicemail is terrible. How do I find out when a message was left? There seems to be no option to get message details. My last mobile provider announced the time and date of each message.

Also, why on earth does it take three presses of "1" to hear my messages when I call voicemail? It's something like:
Press 1 to hear your messages
then
Press 1 to play your first message
then
Press 1 to play this message, 2 to skip it, 3 to delete it....
then
....ACTUALLY HEAR THE MESSAGE (without any indication of when it was left)

AAARGH!!! How ridiculous is that? Are there any plans to scrap/change this voicemail system? It is truly awful.

But back to my question: How do I find out when a message was left? Hello? Anybody out there? HELLOOO?? Anyone?

ECHO, echo...echo......echo........

...was that a tumbleweed?

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Bryan Morgan
Bryan Morgan

Have the same issue- frustrating

Trying to set up access to the internet via tpomobile.tweakker.com, but no sms coming through. as stated any ideas?

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I would like to retain my number by providing TPO with the PAC code. How do i go about this when the UK contact number is not in service- somewhat disconcerting for a mobile network...

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Charlotte Isaac
Charlotte Isaac

I'd like to know too, I'm all ready with my PAC code but find I'm going in circles on this website

Ben Rees
Ben Rees

Type PUK in search and it gives you a email to get in contact with them

Can I check my SMS messages online ?

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Have been trying to get MMS working on my Samsung Galaxy S7 for over a year. Tried all the instructions on the TPO site for Android (two sets of instructions, completely different and not covering the long list of APN settings on my phone - plus a link to a highly technical APN software site which should not be customer facing and is 100% incomprehensible). Tried to raise a support ticket, got endless errors ('ERROR: Please return and fill out the following required fields:Stopper') so couldn't even do that.

This is doing my head in. Hoping for some help.

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I messaged for help 2 days ago and again yesterday as I cant get registered as the link didnt work. Money has been taken but I cant activate or use my sim and they arent replying, how long does it take to get a reply?

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Got pay monthly SIM .can make calls ok .cannot receive calls - the caller receives message "the number you called is not recognised" .Handset is iPhone can receive SmS from another iPhone but not from any other phone. Have raised ticket #129873 but have heard nothing back .Can TPO team help please

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Bill Roberts
Bill Roberts

Great help all working now thanks

So I'm now on the 19th working day (about a month) after requesting my old number to transfer to my new TPO SIM. That number does not work at all and I cannot receive calls or texts on my temporary TPO number, so I've had to order another SIM from my old network provider for ANOTHER temporary number.

Anyone else having such a joyous transfer?

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Marie Goodacre
Marie Goodacre

Ive just joined and theyve taken my first months money and I cant get started either. Wish id read these threads before I joined. No-one seems to be answeri
ng these questions or the tickets we keep creating

oh TPo O oOoOoOoO I just want to leave your company...... ombudsman here we come

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Please can you send me my PAC number asap.

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