Tpo community software discussion

TPO Community Software Discussion

Let your voice be heard, share with us your thoughts about the community.

idk about anyone else but im trying to set up my iphone 5 (unlocked) and although when i check to see whether or not i can use it with a cdma or gsm,it says im ok, when i try and activate it on cdma, it says i am not copatible

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Sara Cannizzaro
Sara Cannizzaro

Hi, I am so sorry you're having some issues. To get the answers and the help you need I recommend that you call care at 844-TPO-Team

There should be a way to de-activate an account and de-link it from an e-mail address, so the e-mail address can be used to start another account. Anyone know how? Better idea would be to have the ability to sign up all phones on the same account. I would donate my 10% to that cause. Anyone know why TPO uses such a strange way to set-up accounts and phones?

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If someone make a post in my profile, how can I delete that post? When I press delete icon got message "You don't have permission to view this content".

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Tapio Rinne
Tapio Rinne

TPO was interesting experiment, but here is nobody home at the support or development this web service anymore. Therefore, I'll say goodbye to TPO for now.

If I need to port my number out to another service, where do I find my TPO account number?

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Larry Beckham
Larry Beckham

TPO makes you call them, at 844-876-8326. They don't gave a reason why they make us do this. The customer service droid just say, "that's is the way we do this".

I just got my free Sim and I put it in my old phone, Blu Life One. Works great so far. But this is a test run. I really want to use it in my Moto G4. When I popped it into the Moto, it said "no sim" so should I assume it simply won't work with the Moto G4? I can tell you that I input the Moto's IMEI number in the compatibility checker and it didn't like it. Has anyone been able to use a Moto G4 on TPO?

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Jenny Collins
Jenny Collins

I use mine. Did you verify that your MotoG was unlocked by your previous carrier?

Linda Everett
Linda Everett

It is unlocked. Is yours fairly new? Mine was purchased on Amazon about 3 months ago. I use it on AT&T now. I could not really imagine why it would not work.

Jenny Collins
Jenny Collins

OK.. you bought it unlocked on Amazon but now use it on AT&T so you'll need to contact AT&T to unlock it and send you a verification code... Hope this helps.

Linda Everett
Linda Everett

It's not locked to AT&T. I was recently in England and was able to slip in an O2 SIM, it worked fine.

Shantel Grey
Shantel Grey

How do you recharge ur bill once it's do

John Bell
John Bell

Glad I saw this post, I may run into similar issue due to my Moto G5 Plus just came out few days ago and IMEI compatibility test failed :(

Linda Everett
Linda Everett

John, trust me, if the compatibility test fails it is not going to work.

Dawn Hunt
Dawn Hunt

I got a Moto G5 Plus direct from the Motorola website in mid May and put my TPO sim card in it (previously used on an LG) and it worked fine, no problems at all.... until I went on vacation and used a British SIM card for 2 weeks, then when packing to come home I realize I lost my old US sim card... now I'm home and waiting on a replacement SIM. Linda needs to call AT&T to unlock the phone for use with another US service (I've had to do this twice when my sister gave my daughter her hand-me-down phones from AT&T.)

I want to use TPO Giving to make regular donations to charities of my choice!

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Subash Patel
Subash Patel

Now that I think again(instead of paying to those C-suite non profit executives), its waste and I would like to cancel my contribution and give it to TPO instead. How would I do that?

Houston Navarro
Houston Navarro

Are you sure that you trust TPO with the money? The "foundation" set up to distribute corporate profits is maintaining a balance of 1 pound sterling. http://i.imgur.com/5z77fKa.png

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Just switched to TPO from Ring Plus. I'm using the same sim in my iphone 5. I can't use cellular data. Did the carrier update, network reset, factory reset and restore. I don't know what more to do. Do I need a different sim?

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John Paffe
John Paffe

Did your problem get resolved? I can't get 4G on my phone & have tried the things you did.

Hi, I've just bought a sim card but the email link says it's "BROKEN or EXPIRED" so I can't use my phone. Any help please?

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Is there a way to remove post made to discussion?

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Houston Navarro
Houston Navarro

With the paltry number of people who are even active on these boards, just presume that your post is getting about the same number of views as if you *had* deleted it. So, no worries!

Tapio Rinne
Tapio Rinne

If you want to hide some information, post it to internet. Nobody will find it from there.

I have an unlocked Sprint S7 (model 930p) that works on the TPO network. The only issue I have is that I'm unable to turn on and use WIFI calling. Any suggestions would be appreciated. Thank-you, Robert

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TPO should be developed more like personal blog platform - and not so much of copy some other social media sites.

Many things are already working but it should have some properties to customize UI, colors, fonts and functions what is visible in ones blog and what parts are not. Users also need web-services what are more integrated to other systems what they already use, so open API is important.

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Claire Kavanagh
Claire Kavanagh

Thanks Tapio, what sort of web-services are you thinking of?

Tapio Rinne
Tapio Rinne

Integration to other internet systems, example if I post something to Twitter (or some other apps), can it generate a new post to TPO. Other side is reading information from what I already have post to TPO by using some API?

Houston Navarro
Houston Navarro

Looks like Claire got scared off by an actual constructive comment. Haven't heard from her in 4 months.

Post photo is not working. Server error 500.

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Tapio Rinne
Tapio Rinne

Also some of profile icons do not load. Upper right corner my profile icon and some of user icons from list when someone likes your post.

TPO ignores requests for help.
In April I paid £50 to use my phone abroad. I have asked for this refunding, bit they won't refund it.
I have asked for the internet child filter to be removed. It is still on
I have a credit balance of over £20, which I cannot use to buy a bundle. TPO will not advise how to spend it so I have to spend more money each month to buy a bundle.
The help line phone contact is never answered
Why is this company so useless ?

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Rodger Campbell
Rodger Campbell

Yes, I got suckered into TPO also. This company sucks. I've used to like T-mobile until Quest bought them, no they suck too. TPO had me convinced they were better than other cell providers, so I signed up. But TPO is costing me money for no services. I think I need to bring this to the attention of my attorney.

Melanie Rucker
Melanie Rucker

I worked for a few cell phone companies, and just from inside looking out, TPO is the best way to go. Every other cell phone company will be more expensive than TPO for the same thing. No I use bare minimal because I have access to wifi all the time, but these big name companies include taxes and fees, and now you pay retail cost for phones, well depending on where you live.

Peggy Zink
Peggy Zink

My email takes forever! Sometimes someone gets my text the next day and doesn't know what I'm talking about.

Houston Navarro
Houston Navarro

Notice the rapid response from TPO Customer Support team? Hope you're happy with your TPO decision, Peter.

Still waiting for my PAC Code after 7 days ???

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christopher Brownhill
christopher Brownhill

Still waiting for my PAC code ? Now in USA and unable to use my phone for work ???

Tom Wilkinson
Tom Wilkinson

Standard TPO useless customer service. All burocracy no focus on what works

Tpo
Please bring back PAYG £5 bundle
It can be with 100-200 mins 100 or 200 SMS and 512-or 1GB internet
thnx

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Trung Nguyen
Trung Nguyen

really? I'd go for that.

Hey tpo
U had switchover recently and i successfuly got number switchovered, but when I want to go on internet and I turn 4G data on, it immediately loose signal and it start flashing signal bar and saying tpo 4g unavailable..
When I switch to 3G it is ok..
So what is the point going 4g when it isn't working..
And I tried original 3UK SIM 4G and all is perfectly working.. You have something wrong with your TPO thing..!
Please sort it out..
Thanks

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Andrew Bond
Andrew Bond

Tell me about it ,serious problems with me.Swapped to 4g no signal anywhere doesn't recognise sim been over a week now no customer support anywhere.Took the new payment instantly.Time to say goodbye I think

Zafar Iqbal
Zafar Iqbal

I have same problem no connection to phone people bar not there without phone for all today

hi on number 07410959155 imposible to make calls started today some numbers say they are wrong some say im out of calling credit altough i have bundle ordered week ago,so there is no way im out of credit or minutes, other number 07410959159 has problem with 4g as soon i enable 4g on my phone it starts to disconect service showing no service and 4g no service 4g with 1 sec interval,and i cant recieve calls as well with 4g enabled, tested my phone with other sim cards 4g works fine on all, and finally cant check how much i have left in my bundle sending blank sms on 1250 on both sim cards.
just wana say im running out of patience with you guys and im planing to move to other operator, so please sort things out asap

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Andy Bottomley
Andy Bottomley

I am in the same boat with no replys ,does anyone have the ombudsmans No?